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Help Topics
1. General
11 Articles
For which spaces is the Lightswing® suitable?
Can I use the Lightswing® for outdoor lighting?
What is the difference between the Lightswing® Single and the Lightswing® Twin?
Do I only need one connection point for the Lightswing® Twin?
What is the distance between the two lamps on the Lightswing® Twin?
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2. Sliding range
4 Articles
What is the sliding range of the Lightswing® Single?
What is the sliding range of the Lightswing® Twin?
Can I make the Lightswing® longer?
How far can I move my pendant light with the Lightswing®?
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3. Mounting location
6 Articles
Can I mount the Lightswing® directly on the ceiling box?
Can the Lightswing® be mounted on a sloping ceiling?
Can the Lightswing® be placed on an ornament?
Can the Lightswing® be used with a skylight or light dome?
Can the Lightswing® be mounted on any type of ceiling?
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4. Suitable lights & max. weight
9 Articles
Is a lamp with chain or steel wire suitable for the Lightswing®?
Can I also use the Lightswing® Twin with one pendant light?
How do I attach my lamp to the Lightswing®?
Can I hang two lamps on the Lightswing® Single with an additional connection?
How much weight can the Lightswing® carry?
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5. Installation & accessoiries
16 Articles
What tools do I need for the Lightswing® installation?
What kind of plugs and screws should I use to mount the Lightswing®?
Is it necessary to turn off the power before I install the Lightswing®?
Where do I route the electrical cable when I mount the mounting ring in a random location?
What is a Quick Release and how does the Quick Release work?
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6. Order & payment
9 Articles
Where can I order the Lightswing® online?
Can I cancel or modify my order after placing it?
How do I know if my order has been received?
Are there any discount codes or promotions available for the Lightswing®?
What are the payment options?
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7. Shipping & return
7 Articles
Where can I find my Track & Trace code?
I haven’t received my package, what should I do?
Can I provide a different shipping address?
When will I get my money back?
In what countries can’t I order the lightswing®?
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8. Service & warranty
5 Articles
Can I order an additional part?
Is there a warranty on the Lightswing®?
My Lightswing® is damaged, what now?
I have a complaint, where can I go?
Can I return my order?
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9. Business
4 Articles
Are you open to collaborations with other parties or brands?
Is there a discount for interior advisors and designers?
Can Lightswing® be ordered for business purposes?
Is it possible to become a Lightswing® reseller?
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Popular Articles
Where do I route the electrical cable when I mount the mounting ring in a random location?
Where can I order the Lightswing® online?
Where can I find the Lightswing® manual?
Where can I find my Track & Trace code?
When will my order be delivered?
